Bharat Desai, a former high-tech operations executive and now a business coach, has written an excellent small book Recipe for Organizational Success: A Ten-Step Methodology to Build a World-Class Performing Organization that addresses a big problem: How to make an organization successful?
Based on his wealth of experience, knowledge, and insight, he has published a primer for anyone who wants to get a good high-level understanding of organizational success.
He prescribes ten-step methodology to build a world-class performing organization. He writes in his book that his ten-step methodology is based on three principles:
- Keep it simple
- Learn to focus and manage priorities
- Commit to organizational transformation
I like this book since it offers a broad view from someone who has worked at different levels within an organization and now coaches executives so you can then go into specific areas in more depth based on your needs. As he writes in his book, you have to prioritize since if everything is important than nothing is important. Reading this book will help you prioritize your steps so you can select steps according to your priorities and see incremental improvements within your organization..
The book made me think, so I had few questions that I wanted Bharat to address. He was very kind to take time out of his busy global coaching practice to answer five questions and recommends five books that have influenced him. If you have your questions, you can contact Bharat at firstname.lastname@example.org.
You put forth a ten-step methodology in your book to build a world-class performing organization, but is there one step that companies can implement the fastest that will result in a big improvement?
The one step that companies can implement the fastest that will result in a big improvement is UNWAVERING RELENTLESS COMMITMENT AND ACTIONS BY THE CEO to bring transformation and to drive the organizational change. The next step is to work on developing the desired organizational culture to improve the organizational performance significantly.
How do you benchmark against other exemplars in operations? What measurement should companies use to know that they are among the best when it comes to operations?
The exceptional organizations will set high standards themselves and will strive to achieve it. They want to be the best themselves, and they don't need to benchmark against other exemplars. For example, Berkshire Hathaway and Apple. They will continuously improve by raising performance bar.
In my opinion, the companies should use the following measurement criteria (and honestly answer the questions) to be the best:
1. Do we have effective leadership?
2. Do we have accountable, disciplined, and satisfied employees?
3. Do we have robust and effective key business processes and do we continuously improve these processes to stay ahead of the
If the answer is yes to all of the above questions, then the organization will take good care of their customers and will survive and prosper.
How long does it take you as a consultant to make a significant improvement and which part do you address first: people, process, technology or leadership?
I want to be a coach and consultant for an organization that wants to bring transformation. Transformation means creating an intense organization-wide program to enhance performance. The organization will start seeing the improvement after a year. However, it will take at least 2-3 years to complete this transformation and make a significant improvement. Then the company should work on the next challenge. We will have laid a solid foundation so that the organization can work on the next challenge themselves.
You need to bring sustainable change to bring transformation. If you only make a process change, then there will be a slight improvement. The sustainable change will never occur if people/leadership change does not occur. If you make people/leadership change along with process change, the improvement will be significant.
How do you change a culture of a poor performing organization? What has the fastest payback from your experience?
Organization should follow the following process to develop the desired culture.
1. Decide what kind of organization we are, meaning what's our customer promise.
2. Clearly, define the organization's competitive edge.
3. Discover core organizational values and a sense of purpose.
4. Clarify vision and mission. Need clarity.
5. Hire right people who fit in the culture.
6. Create organizational alignment.
7. Change mindsets
I believe all of the above steps are equally important to get the fastest payback.
How do you innovate in a company that is high performing, so they remain that way?
If you develop the desired culture and build a capability into the organization, then such organization will be high performing and will continuously innovate.
What's capability? It means the health of the organization. It is the execution capacity of the company. It also means preparation for a sustained long-term performance. Do things today to realize the gains in the distant future.
Capability: Company's ability to produce consistent positive results that last beyond its current leader, beyond the current generation of executives, employees, and customers, beyond current marketing conditions and well into the future.
Here are five books that has influenced Bharat:
1. The 7 Habits of Highly Effective People by Stephen Covey.
2. The Goal by Eliyahu Goldratt
3. Build to Last: Successful Habits of Visionary Companies by James Collins and Jerry Porras
4. Doing What Matters: How to Get Results That Make a Difference by James Kilts, Robert Lorber, and John Manfredi
5. The Power of Inclusion: Unlock the Potential and Productivity of Your Workforce by Judith Turnock and Michael Hyter